Contact STARS

STARS Lottery Inquiry

For questions regarding the STARS Lottery, including any issues regarding tickets, please call, email, or get in touch using the form below.

Email: inquiries@starslotteryalberta.ca or inquiries@starslotterysaskatchewan.ca
Phone: 1-855-STARS 68 (1-855-782-7768)

Report a scam call or email

Protect yourself from lottery prize scam calls! You will never be asked to send money to claim a charity lottery prize. Official prize winner lists are posted to our website or call our toll-free number for assistance.

If you have received one of these scam calls, please hang up, record the number calling, then advise your local police department and the Canadian Anti-Fraud Centre at 1-888-495-8501, or visit their website. There is no need to report the scam call or email to STARS.

I was flown and want to meet my crew

We appreciate hearing from our Very Important Patients (VIPs) and their families. Often, we hear from patients shortly after their mission. Other times, people wait years before they are ready to speak about their mission with us. Either way, we feel privileged to hear from you.

If you would like to meet your crew or if you’re interested in sharing your experience as a STARS patient, feel free to complete the care to share form below, or contact us at vip@stars.ca.

I am an operational partner and would like to share mission-related feedback

Our care to share form, below, is the best mechanism for you to share feedback – positive or constructive – regarding a STARS mission you were involved in.

Request a tour

Dedicated to community service, we offer public awareness and education through tours of the base facilities and operation.

Tour guidelines

• A maximum of 20 individuals will be allowed. Children under the age of eight must be accompanied by one adult per four children. A maximum of 10 individuals under the age of 14 will be allowed.
• Length of tour varies depending on the group but usually takes between 45 minutes to one hour.
• Proper footwear is required for entry to the hangar. Please ensure you do not wear open-toed or backless footwear.
• Tours are conducted by our excellent tour guide volunteers and consist of the following:
  • video presentation
  • question period
  • a visit to our STARS Emergency Link Centre (Calgary base only)
  • hangar and helicopter tour with STARS crew (if available)