Emergency Communications Centre

Always On. Always Connected.

Emergency Communications Centre

Our always on service, efficiently applying your tailored emergency response plan. Our in-house, local team connects callers with the right people using advanced mapping technology, ensuring peace of mind as you meet your health, safety, and regulatory obligations.

A photo over the shoulder of a STARS Vigilant Emergency Communication Specialist at work at their work station in the Vigilant Emergency Communications Centre.

Why Choose Emergency Communication Centre

  • Live answer with onsite in-house agents 24/7​
  • Tailored emergency response protocols​
  • Award winning mapping technology providing unparalleled accuracy and timely emergency response activation-right person, right time, right resolve​
  • Activate your emergency response plan to help meet regulatory plans in a timely and accurate manner
A portrait photo of a STARS Vigilant Emergency Communications Specialist in front of their workstation in the Vigilant Emergency Communications Centre.

Benefits of the Emergency Communications Centre

Benefits of the Emergency Communications Centre

  • Highly Trained Specialists: Emergency Communications Specialists trained in 911 and ICS principles, ready to manage complex and dynamic situations.​
  • Redundant Backup Site: Fully redundant infrastructure ensures continuous operations, providing reliability even in high-risk scenarios.​
  • Comprehensive Post-Event Reporting: Detailed notifications and reports ensure full transparency and communication with key stakeholders after incidents.
A photo from the critical patient side of the STARS Emergency Link Centre looking into the STARS Vigilant Emergency Communications Centre, showing the close working environment.

Collaborative. Personalized.

Collaborative

STARS Vigilant takes a collaborative approach to integrating your emergency response with our advanced technology to deliver timely and accurate services.

Personalized

A dedicated customer success specialist assists with onboarding of all clients to understand your unique needs and ensure a smooth transition to STARS Vigilant.

Add on specialized services when needed

Activation of mass notification services can be added to ensure timely communication and response during critical events. Customized reporting is available to help track KPR’s related to your health and safety compliancy plans.

Always on. Always connected.

The STARS Vigilant Emergency Communications Centre is ready 24/7/365 to ensure your peace of mind. To learn more, please call us at 403-516-3565 or email us at sales@stars.ca.

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