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STARS vigilant site registration

Every day, the STARS Vigilant emergency communications centre monitors thousands of remote sites, improving emergency preparedness for organizations across Western Canada. In the event of an emergency at a remote site, one call connects you to a STARS Vigilant emergency communications specialist who immediately begins to coordinate a medical response.

Our sophisticated mapping system provides accurate situational awareness, allowing our team of communications specialists to determine the highest level of medical care available near your location.

During a medical or trauma incident, an on-call STARS transport physician will determine the best mode of transport for the patient and will coordinate with the receiving hospital’s doctors.

TYPES OF SITES REGISTERED

STARS Vigilant offers site registration for a variety of industries, including oil and gas, mining, construction and agriculture. We also encourage registration of recreational facilities such as rodeo grounds, race tracks and campgrounds.

HOW TO REGISTER YOUR SITE

Registering with STARS Vigilant is easy and can be completed in a matter of minutes.

  • You can register by calling the STARS Vigilant emergency communications centre at 1-888-888-4567 to register 24 hours a day, seven days a week;
  • you can register by completing the site registration form and emailing it to vigilant@stars.ca;
  • you will receive a confirmation email along with your registered site within 24 hours. Please note that the form must be filled out entirely in order to register your site.

Site registration options

Before calling or sending your email site registration request, please determine which type of site you will require. STARS Vigilant offers three options:

Temporary site ($6 per day per location)
  • The work/activity has a start/end date;
  • you wish to maintain the same site number and move from location to location;
  • sites are staffed;
  • sites are 20 minutes or more drive time to a major hospital;
  • examples of temporary sites include upstream oil and gas activity, construction, small pipeline projects, etc.
Permanent site ($150 per year)

Request a permanent site registration if it meets the following criteria;

  • The location is fixed and will never change;
  • sites are staffed;
  • sites are 20 minutes or more drive time to a major hospital;
  • examples of permanent sites include gas plants, compressor stations, batteries, mines, campgrounds, homesteads, recreational properties, etc.
Large projects

In order to accurately assess your project needs, please send an email to sales@stars.ca, and a member of our business development team will be pleased to assist you.

Site registration fees help to recoup operating costs of the STARS Vigilant emergency communications centre.

 

important note

The STARS Emergency Link Centre is not a replacement for 911 services or onsite medical services. Registering your site with the STARS Emergency Link Centre complies with Occupational Health & Safety Guidelines. However, it does not replace the OH&S requirement for a transportation plan. It also does not guarantee that STARS, or any other aircraft, will fly to your location. This decision is based on location, the severity of injuries, weather and aircraft availability.