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The STARS Emergency Link Centre (ELC) was originally established in 1996 to meet the emergency needs of Industry working in remote locations. The resulting site registration service provided by the ELC facilitates rapid emergency medical response coordination in the event of an emergency at a remote site.
Today, the industries that use this service are varied, and include Energy, Forestry, Movie Production and Recreation, to name a few.
How to register a site
1. Test your telephone: Use the phone that you would most likely use in an emergency to register your site.
2. Call the STARS Emergency Link Centre to register your site:
The number is 1-888-888-4567, or from a cellular or Globalstar satellite phone, call #4567.
- If the above numbers don’t work, call 1-403-299-0932.
- Press ‘Option 2’ to register / update your site.
- Record the contact number that works in area #1 on the other side of this brochure/poster.
Click here to download STARS ELC Brochure / Poster
3. Provide the following information:
- Your name and number, and the name / number / company of the primary onsite contact;
- Name of the Leaseholder you are contracted out to, if applicable;
- AFE (Authorization for Expenditure) or Project/Cost Code number;
- Your location:
- In
Alberta, and areas of
Saskatchewan and
Manitoba – LSD (Legal Subdivision) and/or GPS (Global Positioning System);
- In BC – GPS and/or Petroleum & Natural Gas grid number;
- In the NWT – GPS and (if available) National Topographic System number;
- What is the nearest geographical town and town with a hospital to the site, in what direction is the site from the nearest geographical town / town with hospital, and how long does it take to drive there;
- Type of work being done and any associated hazards;
- If applicable, is there a monitor confirming the presence of H2S;
- Highest level of medical training onsite, including available equipment, i.e. a fire crew, shower truck, AED (Automatic External Defibrillator) and patient transport resources;
- Details regarding any road access restrictions to your site;
- Landing Zone confirmation:
Click here to view ‘Landing Zone Video’
Click here to download ‘Landing Zone Reference Card’
- If your location is more than a 40 minute drive from the nearest town with a hospital, additional information will be required.
4. Post your STARS Site Registration Number:
Record your site registration number in area #2 on the other side of the brochure/poster. Place the brochure/poster where it is clearly visible to the person making the emergency call.
5. Keep site information up-to-date:
If you move your site, or if any other information changes, you must provide this information to the STARS Emergency Link Centre, and update the other side of this brochure/poster.
6. Call to close your registered site:
You are required to contact the STARS Emergency Link Centre when your work is finished and you are closing down your site.
Press ‘Option 3’ to leave a voice mail.
Important Notes:
The STARS Emergency Link Centre is not a replacement for 9-1-1 services or onsite medical services.
| Registering your site with the STARS Emergency Link Centre: |
- complies with WH (Workplace Health & Safety) Guidelines, but does not replace the WH&S requirement for a Transportation Plan.
- does not guarantee that STARS, or any other helicopter, will fly to your location. This decision is based on location, severity of injuries, weather and aircraft availability.
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On January 1, 2006, a ‘Fee for Service’ charge of $5 per day for temporary sites and $150 per year for permanent sites was implemented to help cover operating costs of the STARS Emergency Link Centre.
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